Why can't I book my check-out?
If you are unable to book your check-out via App, please ensure that you have sent your cancellation request and received confirmation of your closing contract date.
If your request is still being processed, please wait until your request will be properly confirmed. Also, please, make sure that you have correctly entered your bank details on the App in the My Account section.
We remind you that you can also book your check-out by phone, contacting us at +39 0236697390.
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