How can we help you?
What can I do if I can't change my account password?
You can recover your password directly through the button on the login screen!
If you have problems updating your password, please contact us at the following number +39 02 36697390.
If you have problems updating your password, please contact us at the following number +39 02 36697390.
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I have problem opening a maintenance request because it is already open, what can I do?
When a maintenance request is already submitted, it means that your report is already present in our systems or has been submitted by one of your roommates.
We invite you to wait for an feedback via HelpCenter or via e-mail, with the date in which the intervention will be carried out.
We invite you to wait for an feedback via HelpCenter or via e-mail, with the date in which the intervention will be carried out.
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Do you have an android device and are you experiencing problems with the DoveVivo app update?
If you are facing troubles and you don't display the update to download in the store, we suggest you to clear your Play Store cache. Here are the steps you can follow:
- settings > applications > Google Play Store > storage memory > clear cache
or
- long tap on Google Play Store > app info > storage memory > clear cache
- settings > applications > Google Play Store > storage memory > clear cache
or
- long tap on Google Play Store > app info > storage memory > clear cache
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Can I change the e-mail address on which I receive communications?
Absolutely yes! If you want to change the email address associated with your account, just contact us through the HelpCenter section and tell us the email address with which to access the App and on which you want to receive all our communications. We will proceed with the change.
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