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Support
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What can I do if I can't login to the App?0 have viewed this question - 0 consider it usefulIf you are unable to access your personal area via App, make sure you have correctly completed your registration on our website www.dovevivo.com: by clicking on the "Reserved Area" section you will be able to create your account, then you…Discover more >
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Can I change the e-mail address on which I receive communications?0 have viewed this question - 0 consider it usefulAbsolutely! If you would like to change the e-mail address associated with your account, just contact us via the HelpCenter section and provide us with the e-mail address you will use to access your personal area and on which you…Discover more >
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What can I do if I can't change my account password?0 have viewed this question - 0 consider it usefulFirst make sure that you have correctly registered on our website, after which you can proceed to recover your password directly via the button on the login page!…Discover more >
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Why can't I send my cancellation request successfully?0 have viewed this question - 0 consider it usefulIf you are unable to proceed with the cancellation request, please ensure that you have correctly completed all the required fields (e.g. your IBAN or bank details).…Discover more >
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Why can't I book my check-out?0 have viewed this question - 0 consider it usefulIf you are unable to book your check-out via App, please ensure that you have sent your cancellation request and received confirmation of your closing contract date.…Discover more >
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I have problem opening a maintenance request because it is already open, what can I do?0 have viewed this question - 0 consider it usefulWhen a maintenance request is already open, it means that your report is already in our systems and is being processed.…Discover more >
SEE ALL THE QUESTIONS IN THE SECTION SUPPORT APP
- What can I do if I can't login to the App?
- Can I change the e-mail address on which I receive communications?
- What can I do if I can't change my account password?
- Why can't I send my cancellation request successfully?
- Why can't I book my check-out?
- I have problem opening a maintenance request because it is already open, what can I do?