How can we help you?
My room key is missing from my key set. How do I get it?
The key to the room is usually on the desk or in your door's keyhole. If it is not there, please request a copy by opening a maintenance request on the DoveVivo App in the Maintenance section of "The House and Me" menu. You will be asked to take photographs of the edge of the door and lock so that we can see which type of key to supply you.
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SEE ALL THE QUESTIONS IN THE SECTION MAINTENANCE
- My room key is missing from my key set. How do I get it?
- What facilities is the apartment provided with?
- Is maintenance included in my contract?
- I lost-they stole my apartment key set. What do I do?
- How do I request any missing item of equipment?
- What do I need to do to ask for maintenance support?
- What are the usual timeframes for ordinary maintenance?
- Whom should I contact if I have an emergency and the office is closed?
- What do I do if the internet does not work?
- Why do I see a maintenance charge on the invoice?