How can we help you?

My room key is missing from my key set. How do I get it?

The key to the room is usually on the desk or in your door's keyhole. If it is not there, please request a copy by opening a maintenance request on the DoveVivo App in the "Services" section. You will be asked to take photographs of the edge of the door and lock so that we can see which type of key to supply you.