I would like to revoke my cancellation, What should I do?
You can decide to revoke your request to cancel the contract only if the room has not already been rented. You can send us a communication directly from the DoveVivo App, in the "Cancellation and check-out" section, by clicking on " Revoke cancellation". If possible, the system will automatically cancel the cancellation, otherwise you will be contacted by one of our sales agents who will offer you alternative solutions, if available.
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How can I cancel my contract?
In order to leave your room, you will have to access your DoveVivo app and go to the "Profile" section, click on "My contract" and then on "Cancellation and check-out". You will have to fill a form carefully, in order to avoid mistakes, to send us your cancellation request:
- choose the type of contract termination you prefer
- select the contract termination date and wait until the cancellation will be successfully confirmed by our team, within 5 working days
- select the check-out date (i.e. when you want to physically leave the room).
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What are the closing costs?
When closing the contract, we remind you that the Admin fee check-out amounting to €225,00 will be deducted from your deposit, which includes: the administrative costs for the termination of the contract and the payment of the tax for the Revenue Agency and the costs for cleaning the room. In case of cancellation with early departure, in addition to the Admin fee check-out, one and a half months will be deducted from your deposit (calculated on the full rent and without taking into account any discounts granted).
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