How can we help you?

How do I give notice in line with policy for the end date of my minimum stay?

You can send your request for regular cancellation using the DoveVivo App dedicated to our tenants! Enter the "DoveVivo and Me" section from the main menu and click on "Leave Home": select the regular cancellation method, regardless of whether you have signed a fixed-term or open-ended contract, and then wait for the cancellation to be correctly accepted and confirmed by our team, within 5 working days.
NB: If you wish to terminate your permanent contract on a regular basis, the notice period is 3 months before the expiry date of the minimum stay.
Example: the minimum period of stay expires on 31st August and you want to leave the room or flat on that date. To do this, you must request the cancellation of your contract by 31st May at the latest. If you do not cancel your contract within three months of the expiry date of the minimum stay, it will be renewed for a further 12 months (expiring on the same date the following year).
You can check all the costs related to cancellation on the contract (FAQ attachments) signed during check-in.

If I want to leave the room before the minimum stay, what can I do?

You can choose the "early" cancellation option (is only allowed if clearly stated in your contract). Go to the "DoveVivo and Me" section from the main menu and click on "Leave Home": select the chosen method of cancellation, based on those available on the App and provided for your contract, regardless of whether you have signed a fixed-term or open-ended contract; finally, wait for the cancellation to be correctly accepted and confirmed by our team, within 3 working days.
NB: In order to be able to withdraw from your contract with the early-exit option, it is necessary that the request is made at least 7 days before your check-out.
You can check all the costs related to cancellation on the contract (FAQ attachments) signed during check-in.

I want to send you a recorded delivery letter or PEC (certified email). What is the address I should use and which information should I include?

Giving notice on the DoveVivo App is valid for all extends and purposes, however, if you prefer to send us a recorded delivery letter you can do so by sending it to our legal and operational headquarters in Milan, located on 66 Viale Stelvio, 20159.
The information required for us to process your notice is as follows: - type of notice (regular or early-exit option) - the date you want to leave your room - your IBAN (so we can return your security deposit) - name connected to the bank account - bank name - BIC or SWIFT code (for foreign bank accounts only)

I would like to change room while remaining a DoveVivo client, what should I do?

During your tenancy with DoveVivo you can change rooms within the same apartment or move to another of our flats. The possible conditions for changing are: choose the regular cancellation of your contract at the end of the minimum period of stay (three months in advance) or you can choose the "early" exit option (is only allowed if clearly stated in your contract).

I would like to revoke my cancellation, What should I do?

You can decide to revoke your cancellation request only if the room has not already been rented. You can do it directly from the DoveVivo App, from the "DoveVivo and Me" section then click on "Leave home", by clicking on "Revoke cancellation".
If possible, the system will automatically revoke your cancellation, otherwise you will be contacted by one of our sales agents which will propose you alternative solutions.

Can I change exit option?

Yes, it is possible to change from the 'regular' to the 'early exit' option (in case you want to leave the room before the minimum stay has expired).

Can I use my security deposit to pay the final months of my rent?

The security deposit is used to pay for any damage found at check-out as well as any unsettled invoices. It is therefore not possible to use the deposit to pay for the final months of rent.