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Locations
What you will get
Help Center
About Us
Invest with us
Blog
EN
IT
How can we help you?
Booking
Searching for and selecting my perfect room
Procedure, conditions and payments
Check-in
Arranging your check-in
Documents
Payments
House and Room
Housekeeping
Room
House
Waste recycling
Maintenance
Support and timing
Keys
Internet
Furniture
Accounting
Payments
SEPA direct debit
Security deposit
Taxes
Leave home
Cancellation
Check-out
Support App
Support
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Is my room cleaned before check-in?
Of course, your room will be cleaned shortly before your check-in by our cleaning company. You only need to worry about buying sheets, blankets, pillow and towels.
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What should I do if my room has not been cleaned?
If, in the unlikely event that you do not find the room clean when you enter the flat, we kindly ask you to contact us on +39 02 36697390 and open a request via the app on the section >Services attaching photos of the room's condition when you check in.
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