What happens if I have to check in or check out in the next few weeks
To offer an appropriate level of service and support consistent to the current situation, we are doing everything possible to ensure maximum flexibility by meeting the situations and difficulties reported by our tenants.
To protect the tenants already living in our apartments and also our employees, tenants who are about to check in, will sign a self-certification in which they declare that they are not affected by Covid-19 and that they have not had contact with positive people in the previous 14 days.
Instead, tenants who have to check-out and return the keys can use the DoveVivo App to request an appointment for the check-out. In the "DoveVivo and Me" section of the menu select the most convenient time from the available slots and wait for the confirmation notification within 24/48 hours. Alternatively, you can always call our Customer Care directly.