Can I visit the office?
Although with limited functions and reduced staff, all our offices are open from Monday to Friday from 9 am to 6 pm guaranteeing fixed entries to respect social distances.
To protect everyone, individual protection devices (masks and gloves) will be made available to access the offices and body temperature will be measured with a thermoscanner.
We advise you to limit visits to the office only to cases of real need. For this reason, we have enhanced our remote support channels:
- Call Center and Help Center: the call center is operating from 8 am to 10 pm for any assistance related to your stay. After 10 pm, we are still at your disposal but only in case of emergency!
- Payments of the rent: if you have not already done so, we invite you to pay the rent electronically via the App so that you do not have to go to the office to make payments by card or cash and perhaps risk long waits.
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What happens if I have to check in or check out in the next few weeks
To offer an appropriate level of service and support consistent to the current situation, we are doing everything possible to ensure maximum flexibility by meeting the situations and difficulties reported by our tenants.
To protect the tenants already living in our apartments and also our employees, tenants who are about to check in, will sign a self-certification in which they declare that they are not affected by Covid-19 and that they have not had contact with positive people in the previous 14 days.
Instead, tenants who have to check-out and return the keys can use the DoveVivo App to request an appointment for the check-out. In the "DoveVivo and Me" section of the menu select the most convenient time from the available slots and wait for the confirmation notification within 24/48 hours. Alternatively, you can always call our Customer Care directly.
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