What happens if I find that there are some things wrong with the room when I first enter it?
The room you are going to occupy is checked, tidied and cleaned before your check- in. The equipment and state of the room always reflect our quality standards. However, in case when you arrive you find any issues such as missing supplies, faulty fixtures, minor damage and so on, you have 48 hours to notify us directly through the DoveVivo App, in the >Services by opening a maintenance request and attaching photos and videos as support.
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