How can we help you?

What documents should I bring for check-in?

If you are an Italian or European citizen, you will need to present the following documents during your check-in:
- Identity document
- Italian Tax Code
- Receipts for all payments required for check-in (commitment deposit, security deposit and first instalment)
If you are a citizen from a non-European country or not part of the Schengen Agreement on Free Movement, you will need to submit the following documents:
- Passport
- Visa (where necessary)
- Residence permit or residence permit application
- Italian Tax Code
- Receipts for all payments required for check-in (commitment deposit, security deposit and first instalment)
The only valid and accepted Italian Tax ID is the one issued by the Revenue Agency, any other Italian Tax ID issued by websites not accredited by the latter won't be accepted.
For further information you can also check the questions "How do I get the Italian Tax ID?" and "How do I apply for a residence permit?" from the list below

How do I get my Italian Tax ID number?

The Italian Tax ID is a unique identification code assigned, for tax purposes, to every Italian or foreign citizen and is mandatory in order to rent a room or property.
To obtain your Italian Tax ID, you can choose from the following options:
- Italian Embassy in your country:
You can apply for the Italian Tax ID by going in person to the Italian embassy or by requesting it online on the website of the embassies which provide this service.
- At the Italian Revenue Agency:
You can go to the office of the Italian Revenue Agency nearest you with an identity card/passport and visa/residence permit (if necessary) and apply for it. The document is issued on the spot and is totally free.
- You can delegate DoveVivo to request it for you:
DoveVivo will take care of everything using a proxy signed by you at check-in for a supplementary charge of €60.
The only valid and accepted Italian Tax ID is the one issued by the Revenue Agency, any other Italian Tax ID issued by websites not accredited by the latter won't be accepted.

How do I apply for a residence permit?

A residence permit is required for the signing of leases and subleases to students and workers from outside the EU. If you do not have this, you need to provide a residence permit application when you are checking in so that you can sign the contract. Below you will find all the helpful advice you need for applying for a residence permit.
We recommend that you arrange in advance to ensure that you bring all the necessary documents with you for check-in.
Residence permit application forms can be obtained from post offices by asking at the "Sportello Amico" the a"Kit giallo”.
In order to submit the application you will need to take with you:
- Passport (original)
- Visa (original)
- Stamp duty of €16 (which you can buy at any tobacconist)
- Health insurance (if required by your country of origin)

What happens if I don't have all the required documents at check-in?

Our contracts are duly registered with the Italian Revenue Agency (Agenzia delle Entrate), so if you do not have all the required documents, unfortunately we will not be able to give you the keys to the flat. Please check in advance that you have all the documents with you and if you have any doubts, see the question "What documents should I bring for check-in?"
We inform you that in the absence of the Tax Code, DoveVivo will request it for you! You will have to sign a proxy when you check in and the cost for the practice is 60,00€ that will be charged on the first useful invoice. It will be strictly necessary to have with you a valid identity document, the receipts of the requested payments (as indicated on the quotation) and, if necessary, also a visa and residence permit (in the absence of the residence permit, the request will be sufficient).